It’s The Way You Say It

Becoming Articulate, Well-spoken, and Clear

Strangers, potential romantic partners and employers form opinions of us based on what we say, how we say it and how we carry ourselves.  Don’t we all strive to be judged more favorably and make a good impression on others? If so, you will appreciate these 10 Tips that will enable you to improve your overall communication skills!

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“As you communicate with people, they come to know you both as an individual and as a professional person. The only way that people can sense your intelligence and professionalism is through the effectiveness of your communication: what they hear you say, the attitude that is perceived, and the very sound of your voice. ”

~ Carol A. Fleming PH.D. from It’s The Way You Say It

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Carol A. Fleming, PH.D.

“I help people understand the impression they make by the way they speak,” says Carol Fleming ( “I show them what they are doing that is just fine and where they could improve, if they want to.” As simple as this may sound on the surface, the outcomes are multitudinous and varied. Carol’s career as a personal communication coach is centered in San Francisco, but her audio series, The Sound of Your Voice, The Serious Business of Small Talk, and her book, It’s the Way You Say It, have carried her work around the world. She regularly works with people on Skype and currently has clients in the Dominican Republic, Cyprus, and Boston: multitudinous and varied, indeed.

Carol enjoys singing with the San Francisco Choral Society and has been on the Board of Directors of the Commonwealth Club of California for over twenty years. Her home is shared by two cats, Milly Piccadilly and Bill Bonney, and an aquarium full of South American cichlids.

Dr. Fleming earned her PhD from Northwestern University in the Department of Communication Disorders.

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Photo: Grace Image Photography