Learn how to encourage people to like you and resolve conflict without damaging your relationships!
“You will probably find it difficult to apply these suggestions all the time. I know because I wrote the book, and yet frequently I found it difficult to apply everything I advocated. For example, when you are displeased, it is much easier to criticize and condemn than it is to try to understand the other person’s viewpoint. It is frequently easier to find fault than to find praise. It is more natural to talk about what you want than to talk about what the other person wants. And so on. So, as you read this book remember that you are not merely trying to acquire information, you are attempting to form new habits. Ah yes, you are attempting a new way of life. That will require time and persistence and daily application.”
~ Dale Carnegie from How to Win Friends & Influence People